Support
How can we help?
Help with Plant Toolbox in your browser and in the mobile app: signing in, your password, your account and your data. Or write to us and a person replies.
Quick actions
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Log in
Enter your work email. Plant Toolbox finds your company from it, then takes you to your company's sign-in.
Log in to Plant Toolbox -
Reset your password
Open the sign-in page, enter your work email, then choose Reset Password. We email you a link to set a new password. The link works for one hour.
Go to the sign-in page -
Delete your account
Contact us with the email address on your account to ask for your account to be deleted.
How to ask for deletion -
Contact support
Questions about signing in, the app, your account or your data.
Contact support
Signing in
Getting into Plant Toolbox.
One account works in your browser and in the mobile app.
How do I sign in?
Open the app, or go to the Plant Toolbox sign-in page, and enter your work email. Plant Toolbox finds your company from your email address, then takes you to your company's sign-in.
I don't have an account yet.
Your company's Plant Toolbox administrator adds each person, so there is no sign-up form. Ask your administrator to add you with your work email. If your company doesn't use Plant Toolbox yet, talk to us.
I forgot my password.
Open the app, or go to the Plant Toolbox sign-in page, enter your work email, then choose Reset Password and enter your work email again. If the account exists, we email you a link to set a new password. The link expires after one hour. A new password needs at least 12 characters, with an uppercase letter, a lowercase letter and a number.
It says there have been too many login attempts.
After more than five failed sign-ins, Plant Toolbox locks the account. Your company's administrator can unlock it, and can send you a reset link or a temporary password.
Why is it asking me for a code?
If your company requires two-factor sign-in, Plant Toolbox asks for a code from an authenticator app after your password. The first time, it shows a QR code to scan with the authenticator app.
Which browser should I use?
Google Chrome. The sign-in page doesn't support Internet Explorer or Firefox.
The mobile app
Plant Toolbox on your phone.
The app opens the same Plant Toolbox as your browser, with the same account and permissions. The answers here describe the Android app.
What does the Android app add?
Your phone's camera, to take photos and to scan barcodes and QR codes, and your phone's location, where a page asks for it.
What does the Android app ask permission for?
When it first opens, it asks for the camera and, on Android 12, for storage. It asks for your location when a page asks for your position. You can stop sharing your location at any time in your phone's settings.
What is the Settings button on the sign-in screen?
On Android, it opens the app's settings. Endpoint picks the Plant Toolbox system the app connects to, to match your account. Leave Endpoint alone unless your administrator or our support team tells you to change it. Apply reloads the app.
The Android app says "Network disconnected".
The app needs a connection to Plant Toolbox. When the connection drops, it shows "Network disconnected". When the connection comes back, the app reloads Plant Toolbox from its start page, so anything you hadn't saved is lost. Pull down on a page to reload it at any time.
Does Plant Toolbox send notifications?
Notifications appear inside Plant Toolbox, and they can also come by email from info@mail.planttoolbox.com.
How do I set up a shared screen or device?
The Devices button on the sign-in screen registers a shared device. New devices are set up by our support team: contact us.
Your account and data
Your account, your data.
For people who sign in to Plant Toolbox.
How do I delete my account?
Contact us with the email address on your account and ask for your account to be deleted. Tell us the company you work for. Or ask your company's Plant Toolbox administrator, who can also turn off your access at any time.
How do I change my name, email or password?
Open your profile in Plant Toolbox. You can change your name, email, default page, plant and line, and language. To change your password, enter your current one, then the new one twice.
What personal information does Plant Toolbox collect?
Your name, email address and phone number, your device's location if you turn that on, and information about your device. The privacy policy has the details. Questions about your information? Contact us.
Contact
Contact support.
Contact us about signing in, the app, your account or your data. Tell us the company you work for and the email you sign in with, and a person replies.
- Office
- Plant Toolbox
633 Chestnut St Ste. 340
Chattanooga, TN 37450 - New to us?
- Use the contact form to ask about Plant Toolbox for your plant.
Not on Plant Toolbox yet?
Watch a shift run in Plant Toolbox in a 60‑minute demo, or start with one line and see what the next eight hours look like.